JD Power

JD Power is a well-known company that collects data about consumer preferences and experiences. Their automobile satisfaction surveys are frequently cited in the media and in commercials.

The Vehicle Dependability Study (VDS) surveys car owners about how many problems their cars have had in the last 12 months and, I believe, this survey focuses on 3-year old cars. I decided, and all of this data belongs to JD Power, to take the last three VDS and average them. The lower the number, the lower the number of problems reported and, therefore, lower numbers are better.

Lexus 101

Porsche 102

Buick 116

Toyota 121

Chevrolet 130

BMW 136

Honda 136

Hyundai 138

Lincoln 138

Mercedes-Benz 138

Kia 141

GMC 142

Audi 143

AVERAGE 150

Acura 152

Infiniti 153

MINI 153

Volvo 156

Mazda 158

Nissan 159

Ram 160

Cadillac 161

Volkswagen 163

Subaru 166

Mitsubishi 172

Chrysler 178

Ford 180

Dodge 187

Jeep 193

Land Rover 193

Fiat 220

The three-year average is interesting and somewhat informative. However, like all data series it has flaws. For example, Cadillac and Volkswagen have similar 3-year averages. However, Cadillac was actually better than industry average in two of three years with one bad year skewing the average. Volkswagen was worse than average in all three years.

To me, Fiat/Chrysler sticks out because of the poor showing of its vehicles. Chrysler, Dodge, Jeep and Fiat are in the bottom six and all four makes were worse than average in all three years.

What do you think of this information?