No, I am not talking about this blog or even my life, although I feel that way some times. Last week, I made an online appointment for this morning with “my” Chevrolet dealer to have the new wheels installed and to get the last oil change before the powertrain warranty expires. It turns out making the appointment online was exactly NOT the way to go.
Because, obviously, all four wheels would not fit in my Z06 my wonderful wife had to accompany me with the two rear wheels in the Cadillac. After I arrived at the dealer, a service advisor met me and asked if I had made the appointment online. When I answered that I had, he said the dealer could not install aftermarket wheels because of the liability, but that they would do the oil change. (“The first thing we do, let’s kill all the lawyers.” – Shakespeare from Henry VI.) I just left and will never return to that dealership.
Uh, you mean no one reads the text of non-standard service appointments made online? My wife had a dentist appointment this morning and we rushed to get to the dealer before my appointment time so she could could get to her appointment on time. Oh, we don’t live within a 5- or 10-minute drive from the dealership.
I just want to scream, but I will probably just hurt my throat. I do NOT want to hear, “Anything worth having is worth waiting for.”
Before I blow a gasket, here are some pictures:
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4 thoughts on “A Giant Waste Of Time”
I agree. Good customer service would have been to call you and let you know BEFORE you go. Nobody noticed or bothered to notice what your appointment entailed. Moving on!
Thanks. Exactly, someone should have called me in the week between scheduling the appointment and now. Example #1,823,443 of poor customer service in this country.
I know the feeling, having had similar things happen to me over the years. I’ll be looking forward to seeing photos of those new wheels holding up that car!
Thanks, JS. I’m looking forward to have them mounted at some, as of yet, undetermined time in the future.
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