JD Power

JD Power is a well-known company that collects data about consumer preferences and experiences. Their automobile satisfaction surveys are frequently cited in the media and in commercials.

The Vehicle Dependability Study (VDS) surveys car owners about how many problems their cars have had in the last 12 months and, I believe, this survey focuses on 3-year old cars. I decided, and all of this data belongs to JD Power, to take the last three VDS and average them. The lower the number, the lower the number of problems reported and, therefore, lower numbers are better.

Lexus 101

Porsche 102

Buick 116

Toyota 121

Chevrolet 130

BMW 136

Honda 136

Hyundai 138

Lincoln 138

Mercedes-Benz 138

Kia 141

GMC 142

Audi 143

AVERAGE 150

Acura 152

Infiniti 153

MINI 153

Volvo 156

Mazda 158

Nissan 159

Ram 160

Cadillac 161

Volkswagen 163

Subaru 166

Mitsubishi 172

Chrysler 178

Ford 180

Dodge 187

Jeep 193

Land Rover 193

Fiat 220

The three-year average is interesting and somewhat informative. However, like all data series it has flaws. For example, Cadillac and Volkswagen have similar 3-year averages. However, Cadillac was actually better than industry average in two of three years with one bad year skewing the average. Volkswagen was worse than average in all three years.

To me, Fiat/Chrysler sticks out because of the poor showing of its vehicles. Chrysler, Dodge, Jeep and Fiat are in the bottom six and all four makes were worse than average in all three years.

What do you think of this information?

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3 thoughts on “JD Power

  1. We got suckered into buying two Dodge minivans. They sucked. I dug my 2014 Malibu…dependable sedan with a trunk for when a friend calls at 3 am, no questions. New car, 2018 Malibu. Still with nice trunk-in case Nicky from “Goodfellas” needs a hand. Nice number of amenities- the backup radar can pick up a car TEN FEET AWAY, and remote start for cold starts prior to going to 8am service. But I miss the hand strap on the driver’s side now that I am four years older. Chevy missed the fact that phones are not the size of the IPhone 5 and thus, cannot be charged by the wireless charger. Also, the seatbelts seem less sturdy. And my girlfriend notes the fabric does not catch her hair, so there’s that.

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  2. Not sure what GM can do to improve the perceptions regarding their car quality. But they seem to have no problem getting asses in the seats. They need a “pocket rocket”, and a car that plays above it’s weight class. I thought the Volt/Bolt would do it against the Tesla 3.

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    1. I am going to get a little harsh…many people in this country are smug, self-righteous, arrogant self-hating Americans who think that all American companies are awful, evil and greedy and that companies in the rest of the world are not. Virtually ALL private companies, regardless of location, do things, at times, in the pursuit of profits that are not honorable. The balance between self-interest and greed can be hard to manage.

      American cars, in general, and GM cars, in particular, are just as good as cars made elsewhere in the world. I have owned many GM vehicles and all of them were very reliable. As I have written many times and fervently believe, perception is reality even if it isn’t.

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